- 0
- Less than 1 hour of material
- LinkedIn Learning
- English
Course Overview
Learn how to promote your business online and meaningfully engage with your customers using a social CRM (customer relationship management) system.
Course Circullum
Introduction
- Welcome
- What is social customer relationship management (CRM)?
- The new way of marketing
- Choose a social CRM platform
- Allocate resources
- Branding
- Rules of engagement
- Campaigns
- Identify influencers
- Engage with prospects
- Customer service
- Process documentation
- Analytics
- Next steps
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This Course Include:
Introduction
- Welcome
- What is social customer relationship management (CRM)?
- The new way of marketing
- Choose a social CRM platform
- Allocate resources
- Branding
- Rules of engagement
- Campaigns
- Identify influencers
- Engage with prospects
- Customer service
- Process documentation
- Analytics
- Next steps
- Provider:LinkedIn Learning
- Certificate:Certificate Available
- Language:English
- Duration:Less than 1 hour of material
- Language CC: